mike0307

- Managed cross‑functional teams to drive cloud adoption initiatives in Azure, resulting in a 20%+ increase in user engagement within 12 months. - Directed enterprise‑wide programs aligned with strategic business objectives, delivering a constant increase in revenue through effective scope, schedule, and resource management. - Built and maintained stakeholder relationships, proactively identified risks, and implemented mitigation plans to ensure 100% on‑time, on‑budget project delivery. - Collaborated closely with engineering, product, and QA teams to define technical requirements, drive system design decisions, and ensure timely delivery of scalable solutions aligned with the product roadmap.

- Led operational transitions across multiple client accounts, optimizing team structures and workflows to reduce costs by 20% while maintaining high client satisfaction scores. - Oversaw full project lifecycle management, ensuring on‑time delivery and deploying a performance tracking framework to monitor KPIs and continuous improvement. - Improved operational efficiency through strategic planning, forecasting, and budget control, driving a 30% increase in team productivity. - Collaborated cross‑functionally with finance, HR, and technology teams to align operations with business goals, enhance scalability, and support long‑term growth.

- Led a high‑performing software distribution and packaging team, cultivating a culture of collaboration, innovation, and accountability to support reliable software delivery at scale. - Provided strategic leadership and mentorship, guiding career development and aligning individual performance with business objectives to drive team engagement and retention. - Championed process automation and best practices in software packaging, reducing release cycle times and improving software quality across multiple business units.

- Managed a website support team, delivering end‑to‑end technical support while mentoring staff on customer engagement, membership sales, and retention strategies. - Developed and executed team training and development plans, improving KPIs across customer satisfaction, response time, and conversion metrics. - Leveraged data and reporting tools to monitor support team effectiveness, identify trends, and implement continuous improvements in service quality and team productivity.

- Configured and supported IBM tape storage solutions, ensuring high‑capacity, secure backup and archival for enterprise environments. - Maintained and troubleshot LAN/WAN, SAN, SCSI, SAS, and Fiber Channel connectivity, optimizing data flow for seamless server‑storage integration. - Administered enterprise storage infrastructure, monitoring performance, scheduling backups, and managing media pools. - Monitored system health using diagnostic tools, identifying performance bottlenecks and proactively addressing potential failures to minimize downtime.