Oracle HCM Technical Administrator

Advance English B2+/C1, Technology
Costa Rica
September 3, 2024
Full Time
Urgent

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Job Description

The Oracle HCM Technical Administrator is responsible for supporting and maintaining Kaiser’s Human Resource ecosystem, running on the Oracle Human Capital Management (HCM) Cloud. This role involves engaging with stakeholders to gather and document requirements, coordinating Oracle Cumulative Weekly Bundle (CWB), quarterly releases/maintenance, Test to Test (T2T) and Production to Test (P2T) refreshes, setting up and rebuilding Oracle HCM environments, performing data/configuration object migrations, executing data scramble procedures, configuring integrations, updating technical documentation, defining environment strategy, and coordinating maintenance activities such as break-fix releases, systems validation, certificate renewals, and independently troubleshooting and resolving intricate issues.

Main Responsibilities

  • Manage, schedule, and coordinate Oracle Cumulative Weekly Bundle (CWB), quarterly releases/maintenance, Test to Test (T2T) and Production to Test (P2T) refresh, and other planned Oracle maintenance and outages.
  • Perform post-refresh activities, end-to-end environment system validations, data/configuration object migrations, data scrambling, and integration setup in HCM Cloud environments.
  • Support testing efforts, including SIT/QA, UAT, Performance, and Vendor integration testing in Oracle HCM environments.
  • Triage and troubleshoot application/environment issues and coordinate with Oracle on service request creation and follow-up until resolution.
  • Create and maintain technical documentation and Standard Operating Procedures (SOP).
  • Support after-business hours releases/deployments as needed.

Requirements

  • Bachelor’s degree in Computer Science, CIS, or related field with a minimum of three (3) years of experience in software development or a related field.
  • In lieu of a Bachelor’s degree, six (6) years of equivalent work experience is required.
  • 2+ years of Oracle HCM Cloud hands-on technical administration experience with cross-functional module knowledge such as Core HR, Payroll, Benefits, Absence, Compensation, and Time & Labor.
  • Hands-on experience with Oracle database SQL querying, HCM extracts, Fast Formulas, and HCM data-loading tools like HDL, PBL, and other Spreadsheet loaders.
  • Knowledge of encryption/decryption processes for HCM Cloud inbound and outbound interfaces and the HCM Cloud role-based security model.
  • Experience working with vendors on file transfers and configuring various file delivery methods from HCM Cloud.

Equivalent Work Experience

  • SaaS application technical support experience, such as Workday HCM, Salesforce, or other SaaS applications.
  • Handling environment performance issues.
  • Change management of applications, like handling object migrations between non-prod and production.
  • Concepts of environment refresh.
  • Concepts and/or hands-on experience in data scrambling.

Additional Requirements

  • Excellent communication (verbal and written) and collaboration abilities.
  • Familiarity with ITIL processes and best practices (e.g., Incident Management, Problem Management, Change Management).
  • Competency with Microsoft Office tools.

Licenses and Certifications

  • Oracle Global Human Resources Cloud certification or must obtain certification within 12 months from the hire date.

Preferred Qualifications

  • Experience in Oracle Analytic Cloud (OACS) administration is a plus.
  • Experience in process automation using DevOps tools such as Jenkins, Ansible.
  • Experience working with JIRA.

Nice to Have

  • Exposure to ERP systems.
  • Windows admin background.

Benefits
• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.

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