Design & Documentation Consultant III, Technical Training

Job Description

In addition to the responsibilities listed below, this position is also responsible for planning and implementing professional development training curriculum and courseware for end-users; executing web-based learning strategies; authoring educational courses using web-based programs and MS Office suite, developing eLearning objectives and assessments; developing storyboard/script with text, voice, sound, graphics, descriptions, and instructions for production team; and maintaining latest knowledge of authoring and development tools such as Articulate, Captivate, Camtasia, and SnagIt.                                                                

Essential Responsibilities

• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. , Conducts auditing and continuous improvement initiatives by: ensuring that training content is accurate, consistent, and delivered within prescribed protocols; implementing training related quality improvement programs; implementing process improvement measures to ensure continued success of training programs; and ensuring training aligns with organizational goals and initiatives and meets accreditation criteria.
• Ensures training complies with laws, policies, and professional standards by: monitoring directives of government agencies and legislation relevant to training subject matter; reviewing internal policies and best practices relevant to subject matter; and monitoring changes to industry standards (e.g., accreditation criteria) by utilizing appropriate reference materials, internet sources, seminars, and publications.
• Documents and informs others about training by: making continuous updates to training policies, procedures, and information in computer systems and hard copies; implementing strategies to track, document, and communicate training updates; presenting updates to senior staff on training updates and training needs; marketing learning programs and responding to inquiries about programs; and making contributions to and helping maintain content repositories.
• Designs and implements training by: using data, metrics, and reporting to design and implement training programs that meet learner needs and accreditation criteria; implementing appropriate learning methods and technologies needed to deliver training programs; identifying and obtaining new or existing instructional resources to achieve desired program outcomes; and coordinating and delivering training and/or train-the-trainer programs to clinical leads and supervisors.
• Demonstrates an understanding of business needs by: understanding business goals and success metrics, and the knowledge, skills, and abilities needed to achieve those goals and metrics; defining the problem in order to understand, determine, and develop performance and learning objectives; and presenting evidence that establishes how and where training has business impact, directly or indirectly.
• Understands and identifies learner needs by: using existing and some new procedures, research, and data provided to understand learners and their challenges; conducting research and analysis to understand problems in a particular area or roles; conducting and/or developing surveys and focus groups to better understand learner needs; and identifying and validating learner needs to create content that meets those needs. , Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.                                                             

Minimum Qualifications                             

• Minimum one (1) year of experience in technical writing, content management and development.
• Bachelor’s Degree in Education, Communication, Business Management, Nursing, Psychology, or related field AND minimum three (3) years of experience in instructional design, adult education, or a directly related field, OR Minimum six (6) years of experience in instructional design, adult education, or a directly related field.

Additional Requirements                                                                        

• Technical Writing: Strong skills in technical writing, with the ability to convey complex information in a clear and concise manner.
• Attention to Detail: Keen attention to detail to ensure accuracy and consistency in documentation.
• Analytical Skills: Ability to analyze processes and identify areas for improvement.
• Communication Skills: Excellent communication and interpersonal skills to collaborate effectively with stakeholders.
• Project Management: Project management skills to manage multiple documentation projects simultaneously.
• Knowledge of Standards and Regulations: Familiarity with industry standards, regulatory requirements, and best practices relevant to the organization’s field.                                                              

Preferred Qualifications              

• Two (2) years of experience in planning and designing inter-active multimedia training tools, including instructional design, course development, and in project management.
• Two (2) years of experience in using computer based tools in the development, management and the delivery of E-Learning products and in managing knowledge management projects.
• One (1) year of experience with LMS (learning management systems) or LCMS (Learning Content Management Systems).
• One (1) year of experience in health care environment or similar environment.
• One (1) year of experience organizing and facilitating large group meetings, classes, or conferences.
• One (1) year of experience developing and delivering presentations to management.
• One (1) year of experience in project management.
• Three (3) years of experience teaching classes or conducting training programs.
• One (1) year of experience in database management.”                                                                

Benefits

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.