Operations Specialist II

Job Description

Supports strategic business planning and development by gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision. Contributes to project execution and management efforts by owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance. Contributes to monitoring and improving existing processes by performing routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for the customer. Supports legal, regulatory, and compliance adherence by providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures. Contributes to efforts to develop policies and procedures by recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently. Supports training efforts by developing training requirements to ensure compliance with regulatory and internal standards with limited direction.                                                                          

Essential Responsibilities            

• Contributes to efforts to develop policies and procedures by: recommending policy updates based on synthesis of analyses pertaining to applicable functions and scope so that they reflect best practice, quality, and adhere to regulatory requirements, independently; and interpreting broad guidelines to write internal, function-level policies that adhere to departmental, organizational, and industry guidelines, and standards, independently. , Contributes to monitoring and improving existing processes by: performing routine processes independently and complex processes under limited supervision, following defined requirements and accountable for achieving expected results for our customer; maintaining, optimizing, and transforming standard and non-standard processes to increase efficiency of systems; recommending research plans that identify new and/or existing business operating models and innovative approaches to solutions support; collecting data to determine the nature and requirements of process related improvements, with limited guidance; providing updates to project personnel to ensure teams are aligned to gather information and implement process improvements, with limited direction; and drafting documentation to communicate updates, changes, or adjustments to function-wide training based on changes to systems, processes, accreditation, or compliance.
• Contributes to project execution and management efforts by: owning relationships with stakeholders within and across teams to ensure the project is successfully executed and project-based changes are implemented, with limited guidance; tracking, reporting, and coordinating multiple project-related to ensure expectations are met and risks and issues (e.g., scheduling) are identified and escalated, with limited guidance; and managing relationships with clients and stakeholders to ensure that all project-related expectations are clarified, understood, documented, and met, with limited guidance.
• Supports strategic business planning and development by: gathering, collating, and analyzing data via interviews, surveys, focus groups, and databases for the purposes of defining initiatives to achieve business objectives and informing key business decisions, with minimal day to day supervision; independently documenting project inputs, requirements, and potential risks in strategic business objectives and outcomes; and collaborating across teams to align on routine and unique project deliverables and timelines.
• Supports training efforts by: developing training requirements to ensure compliance with regulatory and internal standards with limited direction; delivering training programs to stakeholders and ensuring relevant training certifications are up to date and valid; and developing standard and non-standard project-based training curriculum for a wide variety of operations related activities.
• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
• Listens to, seeks, and addresses performance feedback; provides mentoring to team members.
• Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples.
• Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes.
• Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives.
• Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information.
• Supports, identifies, and monitors priorities, deadlines, and expectations.
• Identifies, speaks up, and implements ways to address improvement opportunities for team. , Supports legal, regulatory, and compliance adherence by: providing others (e.g., clinicians, staff) with information on new or updated organizational and departmental policies, guidelines, procedures; and performing somewhat complex project related work in accordance with established federal, state, and local  policies, guidelines, procedures, laws, regulations, collective bargaining agreements, and within established service expectations.                                                             

Minimum Qualifications              

• Bachelor’s Degree in Business/Business Administration, Healthcare/ Healthcare Administration, or related field  OR  Minimum three (3) years of experience in data analytics, healthcare business operations or business process analytics, project management or a directly related field.                                                              

Additional Requirements

• Organizational Skills: Strong organizational and time management skills to plan and coordinate multiple training activities simultaneously.
• Communication Skills: Excellent written and verbal communication skills to effectively convey information to participants, and various stakeholders.
• Interpersonal Skills: Strong interpersonal skills to build relationships with trainers, vendors, participants, and other stakeholders.
• Attention to Detail: Keen attention to detail to ensure accurate record-keeping, scheduling, and resource allocation.
• Project Management: Ability to manage projects, including planning, execution, evaluation and monitoring.
• Technical Proficiency: Proficiency with data analytics tools, project management software, and other relevant technology.
• Minimum three (3) years of advanced Excel.
• Minimum one (1) year programming SQL and working in PowerBI.
• Analytical Skills: Ability to analyze data, feedback, identify trends and evaluate performance metrics to drive continuous improvement.
• Problem-Solving: Strong problem-solving skills to address logistical challenges and enhance training effectiveness.

Preferred Qualifications

• Two (2) years of experience working in a large matrixed organization.
• One (1) year of experience in project management.
• One (1) year of experience in process improvement.

Benefits

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.