Juan Diego Chaves Araya

Lead daily production support activities using UiPath, ensuring smooth operation and timely resolution of automation-related issues. Monitor, troubleshoot, and maintain critical RPA workflows to minimize downtime and maintain service levels. Evaluate and review new projects leveraging Streamlit apps and Jupyter Notebooks integrated with Snowflake, providing technical guidance and recommendations for data visualization and backend performance. Collaborate cross-functionally with data engineers, analysts, and stakeholders to ensure solutions meet business and technical requirements

Managing production support tasks, ensuring timely resolution of issues. Operating within an Agile methodology environment to oversee projects and provide hyper-care support for delivered solutions. Creating and optimizing financial operations reports to enhance decision-making and efficiency.

Salesforce maintenance, and keeping a support queue from any issue that can exist on the system Salesforce reports and object management Resolving bugs on salesforce environment, and anything that can came up on a daily basis Project prioritization via Jira tickets In charge of keeping data updated on SFDC and GS NXT Implementing code resolutions, validation rules, flows and object creation on SFDC objects Query building Administrator in charge of setting the Gainsight NXT project upgrade In charge of setting a quote project and setting the standardization on building a standard process for quote creation