Application Support Engineer

Job Description

We are seeking an Application Support Engineer to join our team in the Engineering department. This technical position is located at our facilities in Sabana Sur, San Jose, and requires 100% on-site commitment. The Application Support Engineer will play a key role in the implementation, development, and technical support of Genesys Cloud CX solutions for our clients.

Key Responsibilities:

• Conduct demonstrations and presentations of Genesys Cloud CX solutions, tailoring them to the clients’ needs.

• Prepare technical proposals and documentation to facilitate the sales and contracting process of Genesys services.

• Provide support in implementation, development, and troubleshooting in collaboration with the technical team.

• Attend meetings, review and execute operational plans, and carry out work orders.

• Perform installation, configuration, and maintenance of Genesys products and application development.

• Provide support to clients and pre-sales consultancy.

• Train internal staff and clients in the use of Genesys solutions.

Qualifications:

• 3-5 years of experience in a similar role.

• Completed coursework in Systems Engineering or a related field.

• Knowledge of operating systems such as Windows and Linux, programming languages such as C#, Visual Studio Code, NodeJS, Python, databases such as MS-SQL Server and Postgre.

• Familiarity with reporting tools, REST and SOAP APIs.

• Understanding of internet communication protocols and preferably experience with cloud technologies such as AWS, Azure, or Google Cloud.

• Competence in cloud security, development methodologies, and project management.

• Communication skills, customer orientation, and ability to work in a team and under pressure.

Professional Attributes:

• Proactivity.

• Responsibility.

• Punctuality.

• Reliability.

• Initiative.

• Analytical, research, and problem-solving skills.

• Commercial and communicative skills.

• Customer and results orientation.

• Interest in staying updated on news and trends related to Genesys solutions and other CX solutions.

Key Skills:

• Strong technical knowledge in systems and development.

• Effective communication skills.

• Ability to work in a team and autonomously.

• Customer orientation.

• Problem-solving.

• Commercial skills.

Job Benefits:

• Opportunity for professional development and continuous updating.

• Work in a collaborative and dynamic environment.

• Contribute to the success of our clients by providing cutting-edge solutions in the field of CX.