Content Operations Analyst

Advance English B2+/C1, Content, Content Operations Analyst, Hybrid, IT, Technology
Costa Rica
October 21, 2024
Full Time
Urgent

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Job Description

We are seeking a proactive Content Operations Analyst to drive operational excellence within our content team. In this role, you will lead continuous improvement initiatives and enhance our operational reporting practices. You will collaborate with cross-functional teams to ensure the efficient delivery of digital content, utilizing standardized tools that align with the company’s strategic goals. Your experience in data analysis will be key to resolving quality issues and generating valuable reports, contributing to the optimization of our content services.                                                                                           

Essential Responsibilities                                              

  • ·  Foster continuous process improvement by participating in the development, implementation, and maintenance of standardized tools, templates, and processes. Recommend improvements that align with sustainable best practices and the strategic and tactical goals of the business. Provide input to technical teams on operational impacts to optimize product requirements and development practices. Advise on content operations practices, including HTML and CSS.
  • ·  Coordinate with key stakeholders for each content initiative to ensure efficient and timely delivery of digital content. Present drafts, concepts, and strategies to leadership, project teams, and other stakeholders, integrating feedback and driving alignment. Collaborate closely with cross-functional teams, including engineers, product managers, and UX designers.
  • ·  Identify, prioritize, and resolve data quality issues and exceptions within our reporting systems, including AEM, Jira, and Adobe Customer Journey Analytics.
  • ·  Create and manage dashboards to facilitate data tracking and analysis.
  • ·  Provide ad hoc reporting services to meet the specific needs of stakeholders.
  • ·  Ensure timely delivery of supplier services, meeting or exceeding established service level targets.
  • ·  Build and manage relationships with partners throughout KP digital operations and IT to ensure the smooth running of production services and effective handling of queries and issues.
  • ·  Respond to stakeholder queries, take on ad-hoc projects, and manage other internal projects, queries, or developments.
  • ·  Develop and implement continuous improvements to operational processes, increasing the accuracy and efficiency of content services.
  • ·  Generate value-added innovations to enhance our service offerings and provide additional insights and optimizations to processes.

Minimum Qualifications  

  • Bachelor’s degree in Computer Science, Data Analysis, Operations or Related Field AND minimum five (5) years of experience in digital operations, content management, process improvement or business analysis reporting.
  • Additional equivalent work experience of three (3) years in a directly related field, for a total of eight (8) years, may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements.                                               

Preferred Qualifications                                                  

  • Experience working with JIRA and other Analytics tools (i.e. Adobe Customer Journey Analytics)
  • 2+ years of Jira service desk workflow development and implementation and reporting and dashboard creation as highly preferred”                                                 
  • Four (4) years experience working for an IT organization
  • Project Management Professional (PMP) or equivalent product/program management certification (e.g., Agile, SCRUM). 
  • Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
  • Five (5) years experience in workflow analysis, including the use of modeling software (e.g., Visio).
  • Two (2) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above)
  • Lean, Six Sigma or other related process improvement training preferred.

Benefits

  • Transportation.
  • Life insurance.
  • Medical insurance.
  • Solidarity association.
  • Growth plans.
  • Additional days off.   

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