Document Management I

Job Description

The RightFax Engineer will be responsible for the administration and operational support of multiple RightFax environments. This role will be expected to actively participate in the troubleshooting and resolution of issues, both application and infrastructure.  This individual contributor is primarily responsible for translating business requirements and functional specifications into software solutions, for assisting in contributing to and leveraging the technical direction for the development of integrated business and/or enterprise application solutions, and for providing consultation to help ensure new and existing software solutions are developed.                                                                   

Essential Responsibilities

• Engage business partners to consult, facilitate, and solution along with onboarding of new customers, identify and translate business requirements into technical specifications.  Develop RightFax integration flow designs based on technical requirements, and implement solutions to meet identified business needs
• Collaborate/lead team members, customers, and vendors to test changes in non-production environments, develop change documentations, and implement changes in the production environment
• Collaborate/lead various IT teams to support annual activities, including those associated with regulatory compliance and internal IT requirements
• Support customer concerns related to the RightFax application and infrastructure, oversee systems performance monitoring, and ensure application availability in adherence to established service level agreements
• Participate in RightFax environment builds and configurations, application enhancements, and patching/upgrade work
• Execute on assigned tasks, including those that may be related to application, application infrastructure, certificate management, and network/telephony, while providing timely progress updates
• Completes work assignments and supports business-specific projects by applying expertise in subject area; supportingthe development of work plans to meet business priorities and deadlines; ensuring team follows all procedures andpolicies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally tomake effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate;and recognizing and capitalizing on improvement opportunities.
• Practices self-development and promotes learning in others by proactively providing information, resources, advice, andexpertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing othersthrough technical explanations and examples; adapting to competing demands and new responsibilities; listening andresponding to, seeking, and addressing performance feedback; providing feedback to others and managers; creatingand executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting toand learning from change, difficulties, and feedback
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall andAgile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/offpremise, cloud-based solutions.
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Translates business requirements and functional specifications into physical program designs, code modules, stableapplication systems, and software solutions by partnering with Business Analysts and other team members tounderstand business needs and functional specifications.
• Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to supporttechnical solutions.
• Leads systems’ incident support and troubleshooting for complex and non-complex issues.
• Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providingtriage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight totesting teams in order to ensure the appropriate depth of test coverage, and supporting the development of properdocumentation.
• Builds and maintains trusting relationships with internal customers and third party vendors to ensure the alignment, buyin, and support of diverse project stakeholders.
• Reviews and validates technical specifications and documentation.
• Identifies specific interfaces, methods, parameters, procedures, and functions to support technical solutions whileincorporating architectural designs.
• Collaborates with architects and/or software consultants to ensure functional specifications are converted into flexible,scalable, and maintainable solution designs.
• Provides implementation and post-implementation triage and support of business software solutions by programmingand/or configuring enhancements to new or packaged-based systems and applications.
• Reviews and makes changes to technical specifications and documentation.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functionalspecifications.
• Writes technical specifications and documentation.
• Ensures new and existing software solutions are developed with insight into industry best practices, strategies, andarchitectures.
• Builds partnerships with IT teams and vendors to ensure written code adheres to company architectural standards,design patterns, and technical specifications.
• Leads, mentors, and trains other technical resources to develop software applications.
• Develops, configures, or modifies basic to moderately complex integrated business and/or enterprise applicationsolutions within various computing environments by designing and coding component-based applications usingprogramming languages.
• Participates and coaches others in all software development lifecycle phases by applying and sharing an in-depthunderstanding of company and industry methodologies, policies, standards, and controls.
• Assists with project estimation throughout the PLC.
• Develops and maintains specialist knowledge of database concepts, object and data modeling techniques and designprinciples, and a detailed knowledge of database architectures, software, and facilities. Analyses data requirements toestablish, modify, or maintain object/data models. Evaluates potential solutions, demonstrating, installing, andcommissioning selected products.
• Takes responsibility for the accessibility, retrievability, and security of specific subsets of information. Provides adviceon the transformation of information from one format/medium to another, where appropriate. Maintains and implementsinformation handling procedures. Enables the availability, integrity, and search ability of information through theapplication of formal data structures and protection measures. Manipulates specific data from information services tosatisfy local or specific information needs.                                                      

Minimum Qualifications

• Bachelor’s degree in Computer Science, CIS, or related field, and minimum five (5) years of experience in software development or a related field.
• Minimum three (3) year of experience in the installation, configuration, and administrations of electronic fax transmission software
• Minimum three (3) year of experience each in Microsoft IIS and Microsoft Windows systems administration
• Minimum three (3) years of experience working on projects involving the implementation of solutions applying development life cycles methodologies (e.g., ITIL, ITSM, SDLC)
• Minimum one (1) year in a technical lead role with or without direct reports.                       

Additional Requirements

• 2 years Experience working in an IT operational support or solution integration role
• 2 years Experience writing technical documentation
• 2 years Experience developing and implementing business systems within a large organization
• 2 years Experience with scripting (PowerShell, other) and writing SQL or similar database query language
• 2 years Working knowledge of telephony and networking concepts as applied to electronic fax settings
• At least four (4) year of experience administering RightFax                                

Preferred Qualifications

• Experience in systems analysis, including defining technical requirements and performing high level design for complex solutions
• Experience with web services              

Benefits             

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off

K4