IT Engineer Applications IV – Infrastructure Platform Admin

Administrator, Advance English B2+/C1, Document, Hybrid, Infrastructure, Java, Python, SQL
Costa Rica
September 30, 2025
Full Time
Urgent

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Job Description

This individual contributor is primarily responsible for two aspects of the Automation Services: 1) Infrastructure/platform and Administration; and 2) Responsible for building and implementing scalable solutions with Site Reliability Engineering (SRE) standards and practices to support our rapidly growing Digital applications and capabilities.

Application and Platform Support for: IBM Business Automation Workflow (BAW), IBM Operational Decision Management (ODM) *Must be flexible with expanding scope of work and learning and servicing other platforms

Essential Responsibilities

  • Provide operational support (deploying code and configurations, modifying automaton systems configurations, restarting services, renewing and deploying TLS certificates) for production and pre-production, and ancillary/sub-systems.  Integration with other systems such as API management, Databases, and various source and target connectors. Complete assigned tasks for preventive maintenance activities such as applying software updates for the service, testing system recovery procedures, and as part of lifecycle management, support environment migration to new servers ensuring client use and conversion is functionally validated and accepted
  • Disaster Recovery and Resiliency solution maintenance, testing
  • Knowledge of and able to work with Network Team to resolve issues – IP Address, Routing, Load Balancers, Ports, Certificate Management
  • Occasionally participate in new system builds and provides insight into recommendations for technical solutions
  • Respond to technical incidents and follow SOPs to perform troubleshooting and problem management
  • RCA / Postmortem: After resolving high-severity incidents, conduct blameless postmortems to understand what went wrong and why. Documenting lessons learned and drive implementing changes to prevent recurrence of the same issues is crucial.
  • Monitor system performance and take proactive, corrective measure to prevent customer downtime or outages
  • Submit and track requests for dependency tasks to infrastructure, security, or other technical teams thru the service management system
  • Utilize process automation using DevOps tools such as Jenkins, GitHub Action, Ansible, Urban Code Deploy
  • Support business-specific projects by applying code development expertise in subject area
  • Cross-Functional services: Collaborate with other engineering teams, from development to operations, to design and support scalable and reliable services

Minimum Qualifications

  • Bachelor’s degree in Computer Science, CIS, or related field and Minimum three (3) years’ experience in software development or a related field.
  • In lieu of a Bachelor’s degree, equivalent work experience of three (3) years may be substituted for a total of six (6) years’ experience.
  • Minimum Two (2) years’ experience managing applications on Linux Operating System and Windows
  • Minimum One (1) year of developing custom scripts e.g. Java, Python, Perl, or Unix shell
  • Strong Problem solving and analytical skills, with the ability to think critically and adapt in a fast-paced environment.
  • Two (2) years’ experience writing technical documentation & coding supporting multiple complex solutions                                                                    

Additional Requirements

  • One (1) year experience developing DevSecOps Automations using Jenkins, GitHub Action (GHA),  Urban Code Deploy, Ansible Tower/Integration
  • Production application support experience
  • Knowledge of Windows and Linux Operating System Administration – Intermediate level
  • Effective communicator that works well in a collaborative team setting
  • Ability to work on call as needed
  • Knowledge of and able to work with Database Teams and functional Database Admin skills – Oracle, MySQL, Postgres                                                           

Preferred Qualifications

  • Familiarity with container orchestration technologies like Kubernetes.
  • Proven ability to troubleshoot and diagnose technical issues at scale
  • Minimum Two (2) years’ experience of WebSphere Application Server and WebSphere Liberty Platform Engineering & Administration experience
  • Minimum Two (2) years of experience administration and automation development using at least one of the listed products:  IBM Business Automation Workflow( BAW), IBM Operational Decision Manager (ODM)                                                             

Benefits             

  • Transportation.
  • Life insurance.
  • Medical insurance.
  • Solidarity association.
  • Growth plans.
  • Additional days off

K4           

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