IT Application Engineer – Operations Microsoft Teams Administrator

Job Description

The IT Engineer Applications Analyst for Microsoft Teams Operations will provide advanced support for Microsoft Teams, including administration via the Teams Admin Center, incident management, and proactive user enablement. This role will focus on troubleshooting customer issues, maintaining collaboration tools, and creating self-service resources to reduce dependency on direct support. The engineer will also contribute to improving knowledge management through SharePoint support pages and user guides, ensuring customers have access to rich documentation.                                                          

Essential Responsibilities                                                       

• Microsoft Teams Administration: Manage and support Microsoft Teams through the Teams Admin Center, handling user configurations, policy management, and troubleshooting service-related issues.
• Incident Management: Utilize ServiceNow to manage and resolve incidents, ensuring timely responses and customer satisfaction.
• Provides systems’ incident support and troubleshooting for basic to moderately complex issues.
• Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions.
• Supports collaboration between team members, architects, and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Assists in translating business requirements and functional specifications into code modules and software solutions, with guidance from senior colleagues, by providing insight into recommendations for technical solutions that meet design and functional needs.
• Assists in the implementation and post-implementation triage and support of business software solutions, with guidance from senior colleagues, by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
• Supports component integration testing (CIT) and user acceptance testing (UAT) for application initiatives by providing triage, attending test team meetings, keeping the QC up-to-date, performing fixes and unit testing, providing insight to testing teams in order to ensure the appropriate depth of test coverage, and supporting the development of proper documentation.
• Assists in the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
• Writes technical specifications and documentation.
• Assists with efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Assists in building partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.                                                                                                                                                        

Minimum Qualifications                                                                              

• Bachelor’s degree in Computer Science, CIS, or related field and Minimum three (3) years experience in software development or a related field. Additional three (3) yearsequivalent work experience for a total of six (6) years may be substituted for the degree requirement.
• Problem-solving skills: Must possess strong problem-solving skills at the tier 3 support level and be able to troubleshoot common to complex issues related to Microsoft 365 and should also be able to work independently and as part of a team to resolve issues.
• Must have experience building automations and applications using Microsoft suite, have working knowledge of CI/CD practices, have previous experience using Azure as a back-end data source
• Proficiency in Microsoft 365: Must possess a deep understanding of the entire Microsoft 365 suite, including Office 365 (Office Apps), Exchange Online, SharePoint Online, OneDrive for Business, Teams, and other related products, and be able to configure and build solutions related to these products, including a thorough understanding of the administration, configuration, and security of Microsoft 365.
• Communication skills: Must have excellent communication skills, both verbal and written, in the English language. Needs to be able to communicate technical information to both technical and non-technical users and colleagues in a clear and concise manner.
• Technical Skills: Must have strong understanding of software development methodologies, programming languages, and application development frameworks. Should also have experience with database management and cloud technologies.
• One (1) year of development experience using DevOps
• One (1) year of development experience with SharePoint & Power platform
• One (1) year of development experience with Agile/Scrum Methodology               

Preferred Qualifications                                                                                                                                                                        

• One (1) year of development experience on Microsoft Azure
• Healthcare industry knowledge: Prefer knowledge of healthcare industry regulations and standards, such as HIPAA, but is not required.
• One (1) year of development experience with Microsoft Dynamics xRM
• One (1) year development experience integrating with 3rd party systems.

Benefits

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.    

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