IT Consultant II

Job Description

This position is responsible for providing advanced knowledge of products, operational workflows, and or clinical work leading the incorporation of application enhancements for business continuity; processes, contents, and system updates optimization for multiple applications in support of organizational strategic initiatives to end-users; providing end-user support during system and content go-lives, annual application upgrades and monitoring on an ongoing basis how to improve end-user system proficiency and address end users system issues; preparing and guiding others on analysis of business processes and functional application requirements; documenting the validation processes for development and maintenance; providing problem resolution of information systems-related issues and escalating complex concerns from end-users; and potentially escalating existing application products for feasibility in meeting business requirements and developing recommendations. Education and ongoing training of products to the business is required.                                                                                       

Essential Responsibilities

• Proactively provide and/or develop information, resources, advice, and expertise with coworkers and business units; build relationships with cross-functional/external stakeholders and businesses. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Supports other groups within or outside the company by: identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
• Works on design and development by: creating new moderately complex solutions ensuring accuracy, and providing troubleshooting as needed; coordinating with others to select business requirements and programs; supporting business and others prioritize short-term learning goals but mainly focus on supporting long-term goals and ensuring objectives are in alignment with business unit goals; and evaluating alternative solutions, processes and/or methods while supporting implementation; developing training objectives for education, revising and creating training and supporting materials.
• Evaluates programs needs by: conducting assessments of performance issues.
• Monitors effectiveness by: using advanced knowledge to guide others in measuring the effectiveness of applications to ensure business needs are met.
• Completes work assignments and supports completion of projects by: developing, analyzing, and managing program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Further examines how to refine training and delivery by: independently applying research of training norms and industry standards within assigned areas; and driving research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
• Responsible for aiding in effective training delivery by: driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills); leading learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed; determining next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives; monitoring and analyzing training results while also providing feedback to other trainers based on training assessment; and serving as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom).                                                                                     

Minimum Qualifications

• Bachelor’s degree or certification in a directly related field AND minimum five (5) years of experience in incident management, business continuity, application design, development and evaluation, and training delivery;                                    
• OR in lieu of degree, additional three years experience for a total of eight (8) years of experience in incident management, business continuity, application design, development and evaluation, and training delivery                                                                                

Additional Requirements                                                                           

• Knowledge, Skills, and Abilities (KSAs): Coordination; Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Business Relationship Management; Consulting; Relationship Building; Program Development; Quality Assurance Process; Research and Development (R&D); Adult Education Experience; Presentation Skills.
• Coding experience with Salesforce platform, Java and cloud based solutions.                  

Licenses and Certifications               

• Complete Juvare certification within one (1) year of hire                                                        

Preferred Qualifications

• Three (3) years of experience with eLearning development tools and virtual learning technologies.
• Three (3) years of experience administering Learning Management Systems (LMSs).
• Familiarity with Applications: Juvare/WebEOC and eICS, FusionRM, InfiniteBlue, AlertMedia, Salesforce or any similar incident management tools.

Benefits

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.

K4