IT Engineer Applications – CIAM

Job Description

The CIAM/GCN support  team is responsible for performance monitoring, event management, incident management and reporting for Identity and Access Management and Get Care Now. They ensure signaling and monitoring is in place for all functions in support of the applications; monitor for all events, and handle reporting on availability, performance, and incident management. Candidates should be able to demonstrate working knowledge with the tools/technologies listed on their resumes.  This includes the ability to configure thresholds, create dashboards and alertings on APM (monitoring) tools. They should demonstrate strong analytical and critical thinking skills and be able to troubleshoot and triage issues effectively, understand business and care delivery impact, methodically identify root cause and solutions. The ideal candidate will be a strong communicator and facilitator, able to lead cross-functional meetings with engineers and business people.                                       

Essential Responsibilities                                                                                                    

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate.
• Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback.
• As part of the IT Engineering job family, this position is responsible for leveraging DEVOPS, and both Waterfall and Agile practices, to design, develop, and deliver resilient, secure, multi-channel, high-volume, high-transaction, on/off- premise, cloud-based solutions.
• Provides insight into recommendations for technical solutions that meet design and functional needs.
• Provides systems’ incident support and troubleshooting for basic to moderately complex issues.
• Assists in identification of specific interfaces, methods, parameters, procedures, and functions, as required, to support technical solutions.
• Supports collaboration between team members, architects, and/or software consultants to ensure functional specifications are converted into flexible, scalable, and maintainable solution designs.
• Assists in translating business requirements and functional specifications into code modules and software solutions,with guidance from senior colleagues, by providing insight into recommendations for technical solutions that meet design and functional needs.
• Assists in the implementation and post-implementation triage and support of business software solutions, with guidance from senior colleagues, by programming and/or configuring enhancements to new or packaged-based systems and applications.
• Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
• Assists in the development, configuration, or modification of integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using programming languages.
• Writes technical specifications and documentation.
• Assists with efforts to ensure new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
• Assists in building partnerships with IT teams and vendors to ensure written code adheres to company architectural standards, design patterns, and technical specifications.
• Participates in some aspects of software development lifecycle phases by applying an understanding of company methodology, policies, standards, and internal and external controls.
• Works with vendors (e.g., offshore, application, service).

Minimum Qualifications                                                        

• Bachelor’s degree in Computer Science, CIS, or related field and Minimum three (3) years experience in software development or a related field. Additional three (3) yearse quivalent work experience for a total of six (6) years may be substituted for the degree requirement.

Essential Requirements                                                         

• Candidates should be able to configure alert thresholds and create dashboards on APM tools such as Dynatrace, Splunk, or any other similar tool.
• Demostrate experience with Identity and Access Management which includes all protocols associated such as and not limited to SAML and Active Directory. The preferred candidate will have Ping platform experience.
• Candidates for this role should be able to demonstrate working knowledge on components of full stack web architecture from front end UI to back end                                               

Preferred Qualifications                                                        

• Preferred candidate will have Ping platform experience.
• One (1) year of development experience on Microsoft Azure
• One (1) year of support experience Node.js
• One (1) year of development experience using DevOps
• One (1) year of development experience with Git
• One (1) year of development experience with Jenkins
• One (1) year of development experience with Linux
• One (1) year of support experience with Oracle
• One (1) year of support experience with responsive UI (HTML 5, CSS3, etc.)
• One (1) year of experience using Splunk
• One (1) year of experience using Dynatrace
• One (1) year of experience using BlueTriangle
• Two (2) years of experience with engineering tools such as bug tracking and source code control systems.
• Two (2) years of experience working in a large matrixed organization.
• One (1) year experience working with IT vendors.
• Two (2) years of experience working with an IT Infrastructure Library (ITIL) framework.
• Two (2) years of experience writing technical documentation in a software development environment.
• Two (2) years of experience working with web services.
• One (1) year of experience creating complex incident analysis and availability reports                                                                                                                      

Benefits

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.

K3