Junior Implementer

Advance English B2+/C1, Android, Implementer, Project Management, SQL
Costa Rica
September 19, 2025
Full Time
Urgent

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Job Description

Carry out complete implementations of Front Retail, and Front Rest.

Main Functions:

  • Know the processes of Retail stores and apply them in the ICG Front Retail systems.
  • Know the processes of Restaurants and apply them in the ICG Front Rest systems.
  • Be able to effectively install and configure Front Rest Mobile (Teleorders) – Front Retail Mobile – Hiorder – Hiostock.
  • Be able to effectively install and configure Stock Manager and Hiostock.
  • Be able to effectively install and configure FrontRest Mobile and Hiorder.
  • Be able to effectively install and configure Portal Rest + Ordatic.
  • Be able to effectively install and configure Credomatic Pin Pads.
  • Be able to effectively install and configure the electronic invoicing service.
  • Provide training to the client on all the systems or services mentioned above.
  • Have the ability to serve as a consultant for the client in matters or processes related to the ICG systems, being able to advise the client on best practices and recommendations regarding retail stores and restaurants.
  • Have the ability to make recommendations to the client regarding the necessary hardware or equipment (networks, devices, servers, etc.).
  • Accompany the client in resolving questions and inquiries that may arise.
  • Classification, Order, Cleanliness, Standardization, and Discipline.

Requirements:

  • Basic student of Systems Engineering or with a University Bachelor’s degree.

Knowledge

  • Basic knowledge in SQL Server.
  • Knowledge of business processes with points of sale.
  • Basic knowledge in Excel.
  • Basic knowledge in Project Management.
  • Knowledge of Android operating system version 9 or higher.

Required Competencies for the Position:

Skills and abilities to interact with people

  • Ease of communication with the client thanks to excellent oral and written communication.
  • Listening attentively to others.
  • Customer service orientation.
  • Interpersonal relationships.
  • Empathy with different clients.

Skills and abilities to work with people

  • Teamwork.
  • Cooperation.
  • Responsibility.
  • Information seeking.
  • Proactivity.

Management and business skills

  • Analysis and problem solving.
  • Openness to change.
  • Attention to detail.
  • Work planning.
  • Handling situations under pressure.

Skills related to personal attributes

  • Goal orientation.
  • Initiative.
  • Continuous learning.
  • Assertiveness.
  • Good personal appearance.

hcr

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