Mid Implementer

Advance English B2+/C1, Implementer, Project Management, Sales, SQL
Costa Rica
September 19, 2025
Full Time
Urgent

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Job Description

The Mid Implementer must carry out complete implementations of Front Retail, Front Rest, Front Hotel, and Manager.

Main Functions

  • Be able to fulfill all the tasks of the previous position.
  • Know the processes of Hotels and apply them in the ICG Front Hotel systems.
  • Know the processes of Distributors and apply them in the ICG Manager/Hioffice system.
  • Know the processes and operational flows of Sales – Accounts Receivable – Accounting and apply them in the ICG Manager/Hioffice system.
  • Know the processes and operational flows of Purchasing – Accounts Payable – Accounting and apply them in the ICG Manager/Hioffice system.
  • Know the processes of Warehouse management and Manufacturing Orders and apply them in the ICG Manager/Hioffice system.
  • Know accounting processes and apply them in ICG Manager/Hioffice.
  • Be able to effectively install and configure Room Service (ICG).
  • Be able to effectively install and configure Channel Manager (ICG).
  • Be able to effectively install and configure ICG Commerce/E-Commerce Hioffice.
  • Provide training to the client on all the systems or services mentioned above.
  • Have the ability to serve as a consultant for the client in matters or processes related to the ICG systems, being able to advise the client on best practices and recommendations regarding hotels, distributors, and accounting.
  • Have the ability to make recommendations to the client regarding the necessary hardware or equipment (networks, devices, servers, etc.).
  • Accompany the client in resolving questions and inquiries that may arise. Classification, Order, Cleanliness, Standardization, and Discipline.

Requirements:

  • University Bachelor’s degree in Systems Engineering or higher.
  • At least 1 year of experience in the configuration, implementation, or support of point-of-sale systems and/or ERPs.

Knowledge:

  • Intermediate knowledge of SQL Server.
  • Knowledge of business processes with points of sale (Restaurant, Retail, Hotel).
  • Knowledge of the operational and financial processes of Distributors, Retail chains or franchises, Food businesses and/or Hotels.
  • Intermediate knowledge of Excel.
  • Knowledge of Project Management.

Required Competencies for the Position

Skills and abilities to interact with people:

  • Ease of communication with the client thanks to excellent oral and written communication.
  • Listening attentively to others.
  • Customer service orientation.
  • Interpersonal relationships.
  • Empathy with different clients.

Skills and abilities to work with people:

  • Teamwork.
  • Cooperation.
  • Responsibility.
  • Information seeking.
  • Proactivity.

Management and business skills:

  • Analysis and problem solving.
  • Openness to change.
  • Attention to detail.
  • Work planning.
  • Handling situations under pressure.

Skills related to personal attributes:

  • Goal orientation.
  • Initiative.
  • Continuous learning.
  • Assertiveness.
  • Good personal appearance.

hcr

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