Training Delivery Educator III

Job Description

Leverages comprehensive knowledge to train internal and external stakeholders using adult learning theory and other relevant guidelines. Develops system content and training materials. Facilitates effective working relationships with internal peers and with people outside the organization. Measures the accuracy, comprehension, and effectiveness of training sessions by leveraging reporting tools and other training metrics, with minimal guidance. Verifies that all processes and content are following all legal, regulatory, and accreditation requirements. Participates in continuous improvement work by reviewing processes, analyzing metrics, and ensuring to implement improvements in training.                                                                         

Essential Responsibilities            

• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team. , Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome. , Supports the review of training programs by: measuring the accuracy, comprehension, and effectiveness of training sessions with minimal guidance; providing correct answers and instruction as needed, monitoring training test scores; using survey and status reporting tools, as needed, to capture training metrics to determine the effectiveness and impact using a variety of measurement methods (e.g., evaluation and testing) and troubleshooting standard and non-standard issues, with minimal guidance; and administering and interpreting diagnostic/needs assessments of clinicians and staff to determine learning success.
• Verifies certain standards are implemented and met by: ensuring processes are in compliance with all legal, regulatory, and accreditation requirements; ensuring that the information provided is accurate, consistent, and delivered within prescribed protocols; and implementing policies and procedures, operations, and automated systems providing information to staff and providers.
• Participates in the creation of training content by: developing training materials (e.g., handouts, review activities, and visual aids) and implementing standard and non-standard training programs; and supporting the creation of new projects by participating in writing business cases/proposals to address training needs.
• Participates in continuous improvement by: monitoring standard and non-standard feedback to identify procedural deficiencies and helping trainers provide refresher training; applying comprehensive knowledge of industry practices, standards, and benchmarks to refine processes across teams; and acting as an advocate to ensure continuous learning within their team and identify improvements in training.
• Creates meaningful relationships with stakeholders by: establishing effective working relationships with internal peers and external stakeholders; and building rapport with internal customers to ensure training needs are met.
• Trains all internal and external stakeholders by: leveraging comprehensive foundational knowledge to deliver training by creating a healthy learning environment using adult learning theory, troubleshooting training across various media, leveraging current industry practices, and regulatory requirements, and supporting business operations; and providing training to end users and escalating concerns, leveraging various forms of media (e.g., in-person, classroom, on-site, just-in-time support, web sessions, and conference calls).                                               

Minimum Qualifications                             

Bachelor’s Degree in Instructional Design, Instructional Technology, Communication, Education, or related field AND minimum three (3) years of experience in designing and delivering training and curriculum development with a focus on instructor led training, or a directly related field, OR Minimum four (6) years of experience in designing and delivering training and curriculum development with a focus on instructor led training or a directly related field.      

Additional Requirements

• Presentation Skills: Excellent verbal communication and presentation skills, with the ability to engage and motivate participants.
• Instructional Design: Understanding of instructional design principles and experience in developing training materials and programs.
• Interpersonal Skills: Strong interpersonal skills to interact effectively with participants, SMEs, and stakeholders.
• Adaptability: Ability to adapt training delivery to different learning styles, needs, and environments.
• Technical Proficiency: Proficiency with training technologies and tools, such as e-learning platforms, learning management systems (LMS), and presentation software.
• Organizational Skills: Strong organizational and time management skills to plan and deliver training programs effectively.
• Analytical Skills: Ability to analyze feedback and assessment data to continuously improve training programs.                                                                     

Preferred Qualifications

• Two (2) years of experience in health care insurance or working in a contact center.                                                                                                                                      

Benefits

• Transportation.
• Life insurance.
• Medical insurance.
• Solidarity association.
• Growth plans.
• Additional days off.